FAQ

Why Should I Buy From Cameraland?

From the time Shap’s Cameraland opened its doors, it started building a valued customer base that has seen many generations purchasing their equipment from the store. The team at Shap’s Cameraland attributes the company’s success in the industry to a variety of reasons, such as valued and personal service, quality products and offering the best price and professional advice.

Through the years, Shap’s Cameraland has seen people coming to the store from all over the Western Cape, proving that it truly does have a winning formula.Keeping up with industry trends by attending international conventions on photography and photographic equipment, Shap’s Cameraland has kept abreast of new technology developments in the industry.

The store sells a host of products, from the widest range of digital cameras (Canon, Sony, Pentax, Leica, Fuji, Olympus and many others), lenses to flash guns to video cameras, binoculars and telescopes, as well as photographic accessories, including memory cards, tripods, gadget bags and more.

How Do I Place An Order On The Cameraland Website?

Please follow Our easy step-by-step ordering process:

1. Select the product/s you wish to purchase by clicking on “Add To Cart”
2. Confirm the quantity you require and then click on the “Proceed to Checkout” tab.
3. Register as a user by entering a valid email address (please use a non-free email address) and password – first time buyers will have to register to create an account.
4. Enter your billing and shipping information, and then select your payment method (EFT or credit card)
5. Review your purchase details and if satisfied click on the “Place Order” tab.

Can I Get A Discount?

We do sometimes give discounts on big orders. We regard a purchase over R70 000 as a big order and the discount is subject to our discretion as it depends on what is being purchased.

Why Is My Credit Card Payment Not Being Accepted?

Your credit card payment might not be goin g through because of our new enabled credit card security. Shopping with Cameraland is safe and secure ... it is exactly the same as shopping with your credit card at a store. Cameraland makes use of a extra level of security called 3D secure. During the credit card checkout stage, when paying via credit card, you will be prompted to enter your secret pin. (if you do not have a secret pin for online transactions you will need to contact your bank). This will stop fraudulent credit card attempts. Once you have entered in your pin correctly, your transaction will be processed.

Please click on the name of your bank for fast, easy 3D secure registration

Nedbank
ABSA
FNB
Standard Bank

Do You Keep Records Of Credit Card Details If I Process My Card Telephonically With You?

For obvious security reasons our sales staff are not allowed to keep your credit card details. Your credit card is processed manually through VCS (Virtual Credit Card Services) while you are on the phone.

What Payment Methods Do You Provide?

You can pay by bank transfer (EFT) or by credit card. When paying by bank transfer enter your order number as our reference. If you are with Standard Bank we will receive the funds the same day. Payment from other banks will take 1-2 working days to clear.

Why Am I Being Asked For Additional Proof Of Identity After I've Paid By Credit Card?

Every order placed on our site is subject to a manual fraud checking procedure. We'd rather err on the side of caution than send goods to criminals and contribute to the victimization of members of society. Please bear with us in supplying the necessary documentation when requested. Sometimes this process will only flag your order at the point when it reaches dispatch. This is when the more stringent check is done. We would usually request a faxed or emailed copy of ID/passport and/or the front and back of the credit card you used. You may blot out the CVC number.

How Long Does It Take For You To Deliver?

For most popular items this is 1-2 days from the point at which you have paid for your purchase and it has passed our fraud screening procedure. Some bulkier items are sent via a less expensive but slower delivery method and take 5-7 days. Whilst every effort is made to provide accurate estimates for delivery times, Cameraland is not liable for any delays in delivery that occur as a result of our preferred courier partners scheduling. Some items we require stock to be delivered to us first by the supplier and these take about 3-5 days. Please be aware that the accuracy of these times are subject to availability of stock from our suppliers.

If I Damage The Product Is The Warranty Void?

It depends on the warranty, some products carry lifetime guarantees against all kinds of abuse, but for most products, especially electronics, once you damage the product, the warranty is void. This excludes normal wear and tear. The product will need to be assessed by the supplier to determine whether the warranty has been voided.

Pricing

Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product(s) are priced incorrectly on the website or where the product information supplied is inaccurate. Cameraland will not be held bound by the incorrect price(s) in cases where such error(s) occur. Due to fluctuations in exchange rates and consequent variances in our local suppliers’ pricing, as well as the occurrence of periodic supplier price increases, Cameraland cannot guarantee that the price at which an item is backordered will be the price at which the goods will be sold once stock has landed in South Africa. In these instances Cameraland will either refund the total amount already paid, or should the client still wish to purchase the product, said client will be liable for the difference in price.